Tacoma Community CollegeeLearningIT Tech Tips ArticlesHow do I find my support tickets and reopen it?

How do I find my support tickets and reopen it?

This will walk you through finding the tickets you have submitted and adding a comment to one to alert the help desk staff that you still have an issue related to the ticket.

1)  Click on the group of squares in the upper right hand corner

2)  Click on TCC Support

Services

1)  Click on Services

2)  Click on Ticket Requests

Status

1)  Click on the drop down for the Status Class

2)  Check the box for the status of the tickets you want to find

3)  Click on Search

Tickets

Click on the ticket you want to view

Comment

At the bottom of the ticket, click on Comment

Fill in the blank

Type in a comment or an update to the issue on the ticket

Pick who to notify

1)  Click on the name of the (Responsible), this will be the help desk staff that worked/closed the ticket

2)  Click on Save

An email message with your comment will be sent tot he help desk staff that was the last one to work on your ticket.  This will alert them to the fact that you still have an issue or a related issue and they will reopen your ticket and contact you.

0 Comments

Add your comment

E-Mail me when someone replies to this comment