Tacoma Community CollegeeLearningTeamDynamix SupportHow to I look at My Work tickets?

How to I look at My Work tickets?

This guide will walk you through using "My Work" to keep your tickets organized and not get lost in the main ticket queue.

My Work

Click on My Work (One you click on it one time, it will always be in your list at the top)

My Assignments

TeamDynamix Version 11.0 - Brave

Click on My Assignments for all of your groups tickets

Selecting a ticket

TeamDynamix Version 11.0 - Brave

Click on the ticket you want to open

Take the ticket

1)  Click on Actions

2) Click on Add to My Work

My Work
TeamDynamix Version 11.0 - Brave

Click on My Work

This will show you all of the tickets you have taken to have in your name

Ticket list
TeamDynamix Version 11.0 - Brave

You can now see all of the tickets that are yours personally and not just your group tickets.

If you are the only one in a group, you can just leave all of the tickets in My Assignments.  However, it might be difficult to look back on tickets you have resolved

Resolved tickets
TeamDynamix Version 11.0 - Brave

Click on My Accomplishments

Time range
TeamDynamix Version 11.0 - Brave

1)  There is a time range at the top to narrow down when the ticket was resolved

2)  Then click on a ticket to open it

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