Tacoma Community CollegeeLearningTeamDynamix SupportHow do I update the expiration of an article in the KB?

How do I update the expiration of an article in the KB?

This article is going ot walk you through the process of updating the Knowlegebase articles based on the expiration dated that was entered on the creation of the article.

Admin

Click on the Administrators section

Knowledge Base

Click on Knowledge Base

Articles

Click on Articles

Date Range

1)  Enter a one week date range

2) click Search

Report

1)  There are 16 articles

2)  In the range that was given

3)  Click on the first article to open it up

Article

Take note of the path of where the article is located

Support KB site

On the support site navigate to the same path that was in the ticket and look for the article in the list

Article

Click on the article and view it to be sure it is still up to date

Edit

Click on Edit Article

Content

Look over the article and test any links to be sure they are still good and valid

Settings

1)  Click on Settings

2)  set the date for another 6 months Example: 5/29/2018

Save and your done!

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